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• Operations Manager OperationsLos Angeles (Hybrid)Full time

  Operations Manager
  Reports to: Head of Revenue
  Hours: Full-time
  Compensation: $85,000 annually, DOE
  Location: Hybrid schedule, Los Angeles based

  The role

  Everhem creates design-driven custom window treatments, and the customer experience depends on hundreds of details coming together correctly. The Operations Manager makes that happen every day.

  This role owns the path from an approved order through production, delivery, and installation. You will keep work moving across account managers, the product team, workrooms, vendors, installers, and the three team members responsible for customer and trade communication. When a specification is unclear, a material is delayed, or an installation needs attention, you will establish the next step, assign ownership, and make sure the customer-facing team has an accurate update.

  This is a hands-on management role. Success requires strong project management, careful follow-through, clear processes, and the judgment to resolve issues before they become customer problems.

  What you’ll own

  Production and order execution

  • Validate orders and production packets for complete, accurate specifications before submission to workrooms.
  • Manage the daily production queue, vendor commitments, shipping milestones, and installation readiness.
  • Maintain a reliable view of every active order, including its status, next action, owner, and risk.
  • Keep lead times current and alert the sales and customer-facing teams when a commitment may change.

  Vendors, quality, and resolution

  • Serve as Everhem’s primary day-to-day operations contact for workrooms, fabric and hardware vendors, and other production partners.
  • Track material availability, purchase orders, vendor performance, and production capacity.
  • Own the operational resolution of errors, delays, remakes, and quality concerns. Identify the cause, coordinate the fix, and close the loop with the people communicating with the customer.
  • Partner with the Field Service Expert on installation incidents, escalations, and improvements to field protocols.

  Inventory forecasting and management

  • Forecast fabric, hardware, and other stocked material needs using sales trends, open orders, vendor lead times, and upcoming launches.
  • Own inventory accuracy across storage locations, including receiving, stock movements, reconciliation, and regular physical counts.
  • Establish reorder points and manage purchasing and replenishment to support production while balancing cash flow, storage capacity, and excess inventory.
  • Identify shortages, excess stock, and slow-moving materials early, and coordinate next steps with Product and the Head of Revenue.

  Team and cross-functional coordination

  • Manage 3-5 direct reports responsible for customer and trade communication, giving them clear priorities, dependable information, and timely decisions.
  • Connect Sales and Product with vendors and manufacturing partners so that what is sold can be produced accurately and delivered as promised.
  • Coordinate with the Field Service Expert and installation partners on readiness, scheduling dependencies, and issue resolution.
  • Prepare operations for new products and collaborations, including vendor instructions, production specifications, team training, and launch checklists.

  Systems, processes, and AI

  • Build and maintain practical spreadsheets, trackers, SOPs, and workflows that make work visible and repeatable.
  • Spot recurring handoff failures and improve the process, then ensure the team uses the updated process consistently.
  • Actively adopt AI tools to improve productivity, accuracy, reporting, and coordination. Everhem is building agentic AI into its operations, and this role is expected to help identify useful applications, test them, and put effective workflows into daily practice.
  • Keep human judgment and clear ownership in place when using AI for customer-impacting work.

  What we’re looking for

  • Strong project management skills: you can manage many orders and deadlines at once, identify the critical next step, and follow through.
  • Experience in operations, production, fulfillment, or project delivery involving multiple teams and external partners.
  • Confidence building spreadsheets, maintaining accurate trackers, and turning a messy workflow into a clear process.
  • A precise communicator who gives concise updates, raises risks early, and makes ownership clear.
  • Sound judgment under pressure, especially when balancing production constraints with the customer experience.
  • Experience managing people and helping a customer-facing team work with clarity and accountability.
  • Experience with inventory forecasting, purchasing, and stock management, including balancing material availability with lead times and cash flow.
  • Working comfort with AI tools and a strong appetite for adopting them to improve how work gets done.
  • Knowledge of custom window treatments, interiors, made-to-order products, or installation services is a plus, but not required.

  What success looks like

  Orders move into production accurately and on time. The team can see where every order stands and knows what to tell customers and trade partners. Vendors have the information they need to execute. Delays and mistakes are addressed quickly, with fewer repeat issues over time. New products launch with production processes ready. As Everhem grows, the operation becomes more reliable and efficient without losing the care that defines our customer experience.

  Apply
• Trade Support Specialist OperationsLos Angeles (Hybrid)Full time

  Trade Experience & Support Specialist
  Reports to: Operations Manager
  Hours: Full-Time
  Compensation: $30/hr, DOE
  Location: Hybrid schedule but Los Angeles based

  Role Purpose

  The Trade Experience & Support Specialist owns the day-to-day experience for Everhem’s community of interior designers, architects and other trade partners.

  This role helps partners bring Everhem into their projects with confidence. You understand the project’s scope, timing, decision makers, and site needs; connect the right internal and field teams; and keep the designer informed from initial planning through installation and follow-up.

  Once account managers have finalized the specs and made the sale for the project, you are a consistent point of contact who makes the rest of the process feel considered, organized, and personal. The goal is an elevated experience that helps our partners deliver exceptional work for their clients.

  What You Own

  1. Trade Partner Communication & Project Support

  • Manage inbound trade partner communication and maintain clear, warm, professional follow-up.
  • Learn the context of each project: the designer’s vision, client expectations, key dates, stakeholders, and any site constraints.
  • Guide partners through Everhem’s process, including what information is needed, what happens next, and who is responsible for each step.
  • Keep partners proactively informed at meaningful project milestones and flag anything that could affect their timeline.

  2. Project Coordination & Internal Handoffs

  • Maintain an accurate view of active trade projects, open questions, deadlines, and next steps.
  • Coordinate across Sales, Operations, production, and field partners so the designer receives one clear, consistent experience.
  • Prepare complete handoffs with project scope, specifications, site details, timing, and special considerations.
  • Follow through on internal commitments and confirm that decisions and updates reach the right people.

  3. Measure & Installation Experience

  • Coordinate measurements and installations around the designer’s project schedule and site access.
  • Confirm appointment details, scope, readiness, and any requirements for the designer, client, or installer.
  • Serve as the communication hub during active appointments and resolve time-sensitive questions quickly.
  • Follow up after appointments to capture outstanding decisions, site findings, or concerns.

  4. Project Issue Resolution

  • Own the communication and tracking of project concerns, including specifications, timing, site conditions, product questions, and installation feedback.
  • Gather the facts, identify the appropriate internal owner, and communicate a clear path forward to the trade partner.
  • Stay with the issue through resolution, including follow-up with the designer and documentation for the team.

  5. Trade Experience Improvement

  • Identify recurring questions and friction points in the trade project journey.
  • Create and maintain partner-facing guidance, communication templates, and internal SOPs.
  • Improve the accuracy and visibility of project information across relevant systems.
  • Bring partner feedback to the team to improve how Everhem supports designers and architects.

  Apply
• Field Service Expert OperationsLos AngelesFull time

  Field Service Expert
  Reports to: Operations Manager
  Hours: Full-time
  Compensation: $85,000 annually, DOE
  Location: Los Angeles area, with occasional travel required

  Role Purpose

  The Field Service Expert represents Everhem in the home and on the job site. This person owns on-site measurements and installations for Los Angeles area projects, delivering precise work and an elevated experience for customers, interior designers, architects, and other trade partners.

  The role also leads Everhem’s network of installers alongside the Operations Manager. You will help establish clear installation standards, keep field processes current, and make sure the installers we work with understand how to deliver the Everhem experience.

  What You Own

  1. Los Angeles Measurements & Installations

  • Conduct on-site measurements and install Everhem window treatments across the Los Angeles area.
  • Assess site conditions, identify potential issues early, and communicate accurate details to the Everhem team.
  • Follow Everhem’s measurement, installation, documentation, and customer communication protocols.
  • Resolve field issues with care and judgment, escalating when a project needs additional support.

  2. Trade & Customer Experience

  • Deliver professional, white-glove service in every home and on every project site.
  • Work directly with designers, architects, and other trade partners, respecting their role and the needs of the broader project.
  • Communicate clearly before, during, and after site visits so partners and customers know what to expect.
  • Represent Everhem with discretion, attention to detail, and a commitment to excellent workmanship.

  3. Installer Leadership & Standards

  • Serve as a point of expertise for the installers Everhem regularly works with.
  • Help develop and maintain measurement and installation processes as products and field needs evolve.
  • Lead quarterly virtual meetings with regular installers to review standards, product updates, recurring issues, and process changes.
  • Share field feedback with the Operations Manager to improve installation quality and consistency.

  4. Internal Coordination

  • Work closely with Everhem’s Trade and Customer Experience support teams to coordinate appointments, product arrivals, site readiness, and installation details.
  • Document measurements, completed work, open issues, and next steps promptly and accurately.
  • Flag risks early so the team can address them before they affect the customer or project timeline.

  What You Bring

  • Professional experience measuring and installing window treatments, with general knowledge of window treatment products and hardware.
  • Strong communication skills with customers, trade partners, installers, and internal teams.
  • The ability to lead by example and give clear, constructive direction to other installers.
  • Sound judgment on site, close attention to detail, and respect for clients’ homes.
  • A commitment to learning and consistently applying Everhem’s standards for installation and customer experience.
  • A willingness to represent Everhem as a brand ambassador in every interaction.

  Travel: This role requires local travel throughout the Los Angeles area. Occasional out-of-area travel is also required, particularly to support VIP trade projects. This travel is not expected to be frequent.

  Apply